Operating Hours
The company will be available for service from Monday to Friday, from 9 AM to 6 PM.
Governance
Business Policy
Unti Digital, a reference in the Digital Intelligence and Web scenario, reaffirms its commitment to excellence and customer satisfaction by presenting its business policy. This policy is outlined to establish clear standards, promoting transparency, efficiency, and integrity in all commercial interactions. With the vision of meeting the growing market demands, Unti Digital seeks, through this policy, to create a solid foundation for ethical and successful business relationships.
Response Time
Messages received via WhatsApp will be treated with due attention and responded to within up to two hours. Emails will be carefully analyzed, with responses guaranteed within a maximum period of 8 hours. Exclusive service will occur during business hours, ensuring agile and specialized response.
Delivery Deadlines
Simple website adjustments will be completed within up to 5 business days, ensuring agility and effectiveness. Website creation projects will have varying deadlines, from 5 to 60 business days, depending on complexity and scope. Application development will require a deadline of more than 60 business days, considering attention to detail and the quality of the final product.
Payments
Fines and interest related to payments will be detailed in the contract, ensuring transparency in commercial relationships. Projects and services with more than 3 months of payment delay will be discontinued, safeguarding the company's financial health and maintaining service quality.
Annual Payment Adjustment
The annual payment adjustment will be carried out annually in the month of March, contemplating an increase of 10% based on the current value. This practice aims to accompany market changes and ensure Unti Digital's financial sustainability.
New Services Starting June 2024
Starting June 2024, Unti Digital will expand its range of services to include: Creation of institutional applications. Development of web systems. Management of applications and web systems. Site integrations. ZAPIER integration. Website hosting. Email hosting.
Services Discontinued Starting June 2024
In order to optimize our resources and focus on strategic areas, starting June 2024, the following services will be discontinued: Hosting management. Email management. Domain management. Email subscription services. Spreadsheet management services.
Commitment to Excellence
Unti Digital, through this policy, reinforces its commitment to excellence, innovation, and effective service. We are confident that these guidelines will not only strengthen our market position, but also provide our clients with the necessary confidence to establish lasting partnerships. By adopting ethical, transparent, and customer-centered practices, Unti Digital seeks to continue leading the Digital Intelligence and Web sector, providing quality solutions and building solid and reliable business relationships.